Perform duties of overnight Bell person including assisting guests with luggage, performing pick-ups and drop-offs at the airport, assisting guests upon check-in and check-out and assisting with and checking luggage as needed.
To maximize rooms revenue and yield penetration through proper management of rooms inventories through analytical and technical knowledge of hotel reservation system and front office system of multiple hotels.
To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the pool.
Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
To answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Crescent's high standards of quality.